Organizational Behavior Chapter 4 (1)

OB teaches how to deal with human challenges in the workplace. Human challenges include follow the rules, sexism, racial, prejudice, etc... Three steps to solve the OB problems: problem definition, analysis and action planning. Pay attention to the cause of the problem, not the problem itself, find out the gap. Problem has three levels: within or between certian people, within or between grops, within the whole organization. , each level had to successfully solve it. Find most important problem and solve them first as priority is the source problems. Eliminate the source, eliminate the symptoms. Second, analysis. after defining the gaps and using causal chains, we link the problems to their causes, try to understand the causes. As in a marketing lan, there are many possible avenues for action available to achieve a sucessful resolution to a problem. Third, action planinng. set specific goals, define activites, resources needed, responsibilities, set a timetable for action, forecast outcomes, develop contingencies, formulate a detaled plan of action in time sequence, implement, supervise execution and evaluate based on goals in step one.