Internship-Week3

My internship starts from this week. I talked to my district manager Marte and his assitant Robert, and I also had conversation with my assistant Sammy about my internship. They all indicated they would support me 100%. I worked about 10 hours a day, from 8:00 am to 6:00pm, so it is total about 50 hours this week. The major task I started this week was having Sammy pulled out all the coming renewal customers from our data base, and I picked 25 of them, who I think is good and potential clients. All of them have auto policies with me, but they might need to increase their coverage. It was very nice for most of them to hear my calls since they know I was caring about their business, only a few had complains towards company's high rate. So my chanllenges are that I can't make sale to them, but I have to listen to their complaints. Company's rate is the thing that is really out of my control. I can't do anything to change the rate for clients, even I would love to . Customers don't understand this, and they think mostly like I am the one that can offer them whatever price they feel comfortable. However, most of my calls to my cusomters was sucessful, some of them increased their liability coverage, and some of them promised they would consider their life insurance with me. What I learned this week is communicating with your clients is the most important way to keep their business. I need to be more patient and more understandable.