Internship-Week4

On this week, I and Sammy really focused on the claim handling. We always got cusotmer's complain about their bad claims experience. Meanwhile, we were actually very frustrated when we heard the customer reporting their either car or home accident. In fact, it is part of our service. We need to correct our philosophy first in order to help our customer. So I had conversation with Sammy, and I think we should get rid of our frustration first, slip into client's shoes. Their car got hit, and their house has damage, and they had to face it even it was not their fault. If we can comfort customers and try to solve their problems, we will not only reinforce our relationship with customer but also might getting more business and referrals. So the first accident has been reported to office, we tried our best and gave out enough patient to cusotmers to go through step by step with them. After it is almost finished, we called cusotmer for his rating, he gave us very nice compliments. He indicated he would love to stick with us whenever he needs insurance, and we also cross sell life insurance to him, and he said he would consider it seriously. I think it should be one of the effective marketing methods. We will continue to work with our customer on their claims.