Tuesday, July 20, 2010
Internship-week5
In this week, I and Sammy kept working on those customers who had accident and were eager for our help. By helping them through the accident process, we learned a lot about claim. It will be a lot easier for our future related work. Each accident we got, we considered as a project, and we become project manager. First, we have an conversation with customer and get to know when and where the accident happened, and how it happened, and what do the customer think about the accident, which means who bears the fault from his/her point of view. Then we take the other party's information from cusotmers. After that, we start contacting with the other party's insurance company on the accident if the accident was not our insured's fault per our insured's opinion. Otherwise, we help our insured repairing their car. Customer's satisfaction is our project's goal. Based on this goal, we are very patient. Even when customer are very upset, we can calm them down little by little. We met some difficulties especially if there was dispute. We can't make everyone happy, but I know we tried our best. And we got pay-back. One of customer agree to buy life insurance with us. It works when we use what I learned from book.
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