Project Management- Chapter 3 ideas

Running projects requires a lot of attention to detail so this quality is no surprise. As I assign project tasks, I expect that they be performed well and with the proper attetion to detail so that we aren't presenting the customer with an error filled deliverable. I went trhough that process once with a business analyst and a frustrated customer and I never want to go there again. I did come out of that project with a lessons learned however - peer review every deliverable possible. Repeated submissions of documents with typos can make a customer uneasy and cause them to lose confidence in the team's ability to deliver quality on anything.
It is important for team members to be able to stand in front of the customer and provide updates when needed. Team members are expected to make periodic presentations to the customer or executive management. They are also expected to hold discussions with them at key points throughtout the project and it is important that they can conduct themselves in a way that will instill confidence in the team's ability to deliver on the engagement.